Privacy policy.

Who we are and what this policy covers

Rizen Information Technology Solutions LLC, doing business as The Rizen Group ("Rizen," "we," "us," or "our"), provides audiovisual, information technology, security, collaboration, and related professional services. This Privacy Policy applies to information collected through therizengroup.com, our email communications, and ordinary business interactions with customers, prospects, vendors, and other contacts.

This policy does not govern third-party websites or services that have their own privacy practices, including our client portal and websites reached through external links.

Information we collect

We may collect the following categories of information:

• Contact and business information: name, organization, role, email address, phone number, mailing address, and details you provide when you contact us.
• Customer and service information: project requirements, proposals, contracts, invoices, support requests, service history, and communications related to our work together.
• Website and device information: pages viewed, referring pages, session statistics, approximate location, browser and device information, and cookie or similar identifiers collected through Google Analytics.
• Email engagement information: subscription status and, depending on the email service used, delivery, open, and link-interaction information.
• Project inquiry information: the service you need, an optional budget range, your preferred contact method, project details, and your consent to be contacted.

We offer a website contact and project inquiry form. We do not currently offer direct website payment collection or job applications. Please do not submit sensitive personal information unless we specifically request it through an appropriate channel.

How we use information

We use information to:

• respond to inquiries and communicate with you;
• prepare proposals and provide, support, and improve our services;
• manage customer, vendor, and business relationships;
• operate, secure, troubleshoot, and understand use of our website;
• send marketing communications when permitted and manage your preferences;
• maintain records, enforce agreements, and protect our rights and systems; and
• comply with legal, tax, accounting, and regulatory obligations.

Google Analytics and cookies

We use Google Analytics to understand general website usage and improve the site. Google Analytics may use first-party cookies and collect information such as session statistics, approximate location, and browser and device information. We do not use Google Analytics for advertising tracking or ads personalization.

You can manage cookies through your browser settings. You may also use the Google Analytics opt-out browser add-on. Learn more about how Google handles information from sites that use its services in Google's privacy information. Browser controls may affect some website functionality.

Email communications

If you receive marketing email from us, you may unsubscribe by using the link provided in the message or by contacting us. We may still send non-marketing communications about active projects, support, transactions, security, or our ongoing business relationship.

How we disclose information

We may disclose information to:

• service providers that support hosting, analytics, email, customer relationship management, communications, security, accounting, and other business operations;
• professional advisers, insurers, authorities, or other parties when reasonably necessary to comply with law, protect rights or safety, or address fraud and security; and
• a successor or involved party in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business, subject to appropriate protections.

No sale or advertising sharing. We do not sell personal information, and we do not share personal information for cross-context behavioral or targeted advertising.

Retention and security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain appropriate business records, resolve disputes, and meet legal, tax, accounting, or contractual requirements. Retention periods vary based on the information and the reason it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Your choices and privacy rights

Depending on where you live and subject to applicable law, you may have rights to request access to, correction of, or deletion of personal information; obtain a copy of certain information; or appeal a decision concerning a privacy request. You may also unsubscribe from marketing email and manage analytics cookies as described above.

To submit a request, email info@TheRizenGroup.com. Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity or authority before completing a request. We will not discriminate against you for exercising applicable privacy rights.

Children's privacy

Our website and services are intended for organizations and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided us with personal information, please contact us so we can review and address the matter.

Changes to this policy

We may update this Privacy Policy as our services, technology, or legal obligations change. The effective date at the top of this page identifies the latest revision. Material changes may also be communicated through the website or another appropriate channel.